Support
Something not working, a charge you did not expect, or a question about a reading — write to us and a person will answer.
If the app opens, write from inside it
Open Alwenna and use the message box on the home screen. It is the same conversation, and it comes with the reading you are asking about — so the answer is a better one.
Open AlwennaWhen we answer
Within two days, usually sooner. Alwenna is made by one person, so there is no queue and no ticket number — you are answered by the one who wrote the app.
Answers to the three most common questions
Open Alwenna, sign in with the same Apple ID or Google account you paid with, and the purchase reappears — purchases belong to the account, not to the device.
If it does not, write to us with the date of the charge. Do not send card numbers; we do not need them and cannot use them.
A subscription bought in the app is cancelled in Apple's own settings, not by us and not inside Alwenna: Settings → your name → Subscriptions → Alwenna → Cancel.
Cancelling stops the next charge. What you have already paid for keeps working until the date it was paid through.
In Alwenna: Profile → Delete account. It removes the account and the readings kept with it.
You can also delete only the data and keep the account. If you cannot open the app, write to us from the address you signed up with and we will do it.
What we collect and what we do not: Privacy Policy · Terms